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A C D H I O W

• Is your website secure?
             Yes, we use McAfee Hacker Safe Security Scan technology that daily scans the website for the most secure shopping experience available. In addition, we ...
• If I purchase a product as a gift, will the recipient be covered by the manufacturer's warranty?
  All warranties are non-transferable. This simply means that the product must be shipped to the final recipient. If they have warranty issues, they would register ...
• If I buy a product as a gift, do you include a copy of the invoice with the product where a price is listed?
  No. Due to privacy issues, invoices/receipts are emailed to the email address the buyer provides during checkout. The package itself may include a packing slip ...
• I made a single purchase or purchase attempt with you but my account shows more than one charge. Why was I charged multiple times?
  This is a case of captured funds. This simply means that when you attempted your order initially, your bank declined some of the data that was provided ...
• I received the wrong product. What do I do now?
  While this is very rare, our warehouse workers are human so this can occur but obviously you will not have any additional fees or charges. Please notify ...
• I have already made an order online, how can I change my shipping address, phone number or contact name?
  If the order has not been processed/shipped then you would simply reply to your Order Confirmation email with this request. The subject line and the entirety of ...
• I have lost one of my DVDs, can I purchase another one?
  Yes, you can purchase one of these DVDs from us. The Strength Training Workout DVD can be purchased online under the Accessories section. The ...
• Is there a bump or catch when the glideboard crosses the break in the rails where the unit folds?
  Any product that folds (regardless of where or how it folds) will have a hinge point. On Total Trainers there are steel/aluminum inserts (depending on ...
• I purchased a non-Pilates Total Trainer. Instead of one long leg cuff rope, I have one rope with a loop on one end and a clip on the other measuring approximately 47" long. I also have 2 ropes measuring approximately 34" long with a clip on each end and an extra chrome circle ring. When I try to engage the leg curl rope it is too short and by clipping the two together the clip hits the pulley and won't work. Do I need a longer rope? What am I doing wrong?
  You do have the correct assembly. The longer rope is part number 82. The loop end of that goes around the glideboard rope retainer pulley ...